CamSurf FAQ

How to Start

How do I begin viewing webcams?

To start viewing random people on webcam, simply press on the large "Start" button. When doing so, you will be asked to either allow or deny access to your own webcam. Press on "Allow" if you wish to share your own webcam with others and press on "Deny" if you simply want to look at stranger cams without showing your own.

Can I filter the people that I see?

As a random chat site, we have not developed many filters because we want to keep the entire concept of this chat site random. However, you do have the ability to filter users according to their location. In order to do so, click on the Country dropdown menu near the top of the screen and choose a country that you wish to meet people from. You can either choose to meet people from one country at a time or you can view all users randomly.

How to I talk to strangers I meet?

There are two ways for you to communicate with the people on CamSurf - you can either text chat by typing in the text area or you can talk directly into the microphone/webcam if you have enabled your webcam.

I don't like the person I'm talking to - how do I meet someone new?

Swapping between users is the easiest thing ever! Simple press on the Next button, which is located under your own webcam and you will instantly be brought to someone else's webcam. Keep pressing the Next button to go from cam to cam.

Can I stop seeing webcams without exiting the website?

Absolutely! There is a Stop button located right under your webcam screen - press it at any time to immediately stop viewing webcams. You can resume the action at any time by pressing on the Start button.

Common Issues

It says I'm from a different country.

CamSurf determines your country according to your IP. The most common reason for your country being wrong is that you are using a proxy or you are using an IP that is based in a different country. If you are not using a Proxy, please contact our support team for additional assistance.

I'm unable to connect to the chat server due to a security error.

The most common reason for this error is an outdated version of Adobe Flash Player. Visit this link to download the most recent version:

Webcam FAQs

My webcam appears as Busy or Broken when using Google Chrome.

This is a common issue with Chrome users and there is a simple fix. Follow the steps below to get rid of the issue:

  1. Enter chrome://plugins into the address bar.
  2. Click on +Details, which is located at the top right corner of the page.
  3. Under the Adobe Flash Player section, locate the file that says "Pepperflash".
  4. Click on the disable button next to the Pepperflash file.
  5. Close your browser and restart it; your webcam should now function properly.

CamSurf isn't detecting my webcam.

First, make sure that your webcam is plugged in properly and is turned on. Next, verify that your firewall isn't blocking access to your webcam. Try turning off your firewall completely to see if the problem gets resolved. If your webcam still isn't detected even when your firewall is turned off, contact our support team for further assistance.

My webcam seems to be working fine, but others cannot see me.

If you can see yourself in your webcam screen area and your webcam seems to be working fine, but others cannot see you, contact our support team and provide the following information:

  1. Your internet browser (Google Chrome, Firefox, Safari)
  2. Your operating system (Windows 10, OS X Yosemite)
  3. Your type of internet connection (DSL, Wi-Fi, Cable)

We will look into the issue and get back to you as soon as possible.

Rules FAQ

Are other users allowed to record my webcam and post it online?

Yes. As a public chat room, other users can record your webcam and post it anywhere online. For this reason, it's crucial that you don't do anything that you wouldn't want others to see. While the chances of you being recorded are unlikely, it does happen and you can never know when you are being recorded.

Can I save the text chats?

Yes, you can save the text chat messages between you and the other users if you wish to do so. However, we do not provide you with any tools to do so.

Can I get naked on webcam?

Absolutely not! CamSurf is a G-rated cam site that has users under the age of 18. For this reason, you are not permitted to get naked and you will get banned if you choose to do so.

I was mistakenly banned for something I didn't do.

If you believe you were banned for something that you didn't do, contact our support team and we will review your ban. Keep in mind that we take screenshots, so if you did break the rules this won't work for you.

Abuse FAQs

How do I report someone with an inappropriate behavior?

If you see someone who is naked on cam, extremely vulgar, rude or performing any other inappropriate behaviors, we strongly encourage you to report them to our team of moderators. All you have to do is press on the Report Abuse button, which is located under the Next and Stop buttons.

What happens when I report someone for abuse?

Our own Camsurf moderators will review the screenshot and take appropriate actions which may include banning the reported user. If our moderators discover screenshots of suspected child abuse or endangerment this is immediately reported to NCMEC (National Caneter for Missing and Exploited Children).

What can I do if I was banned for abuse?

Depending on what you were banned for these bans can last from a few weeks to a few months and some are permenent. We had many users that wanted a second chance so we implemented a penalty system where you can pay a fine to be unbanned. We will warn you that this doesn't mean you can keep breaking the rules because the fines get bigger over time and eventually you may be permanently banned. We developed this system as a way to allow users a way to use our site again if they learned their lesson and are only allowed back after promising to follow our website rules.


Why Do Users Get Banned?

Cam Surfers get banned for not following our rules. The most common reasons for getting banned include appearing undressed on webcam, using offensive language or bullying. For a full list of our rules, please visit our Rules Page.

What Happens if I Get Banned?

When a Cam Surfer gets banned, they are temporarily unable to use our services. In extreme cases, the ban is permanent.

How Can I Get Unbanned?

You will either have to wait some time for the ban to be lifted or pay a small fee to have the ban instantly removed.

How Long Does the Ban Last?

Most bans last from a few hours to a few days, but depending on which rule was broken bans may be placed for longer durations or even permanently.

Why are Some Bans Permanent?

Not all bans are temporary, depending on what the violation was and how many times you were banned in the past we may choose to permanently ban your account at our discretion.

What If I Was Wrongly Banned?

Our ban system is pretty accurate and we do our best not to make mistakes when banning users. With millions of Cam Surfers, we unfortunately do not have the resources to review individual ban screenshots. The only way to regain access to CamSurf is to wait some time for the ban to expire or pay the ban removal fee. Our banning system makes the Camsurf community safe and enjoyable for Cam Surfers around the world and we strive to do our best to accurately ban rule breakers. Ban errors rarely occur and we apologize for this inconvenience if indeed you were wrongly banned by our system.

You are Not Permitted to Extort CamSurf:

If you try to extort Camsurf by threatening us with bad rating/review or to otherwise harm our Camsurf until we lift a ban against you, we will ban you permanently and you will NEVER be allowed to use our service again! We may report you to your local law enforcement for investigation as extortion is illegal in most jurisdictions. At our discretion we may pursue legal action against you to recoup losses related to your illegal actions.