Video Chat FAQ
How to Start
How do I begin viewing webcams?
To start viewing random people on webcam, simply press on "Allow" and then press on the large "Start" button.
Can I filter the people that I see?
As a random chat site, we have not developed many filters because we want to keep the entire concept of this chat site random. However, you do have the ability to filter users according to their location. In order to do so, click on the Country dropdown menu near the top of the screen and choose a country that you wish to meet people from. You can either choose to meet people from one country at a time or you can view all users randomly.
How do I talk to strangers I meet?
There are two ways for you to communicate with the people you meet on CamSurf - you can either text chat by typing in the text area or you can talk directly into the microphone/webcam if you have enabled your microphone.
I don't like the person I'm talking to - how do I meet someone new?
Swapping between users is the easiest thing ever! Simply press on the "Next" button, which is located under your own webcam and you will instantly be brought to someone else's webcam. Keep pressing the "Next" button to go from cam to cam.
Can I stop seeing webcams without exiting the website?
Absolutely! There is a "Stop" button located right under your webcam screen - press it at any time to immediately stop viewing webcams. You can resume viewing webcams at any time by pressing on the "Start" button.
It says I'm from a different country.
CamSurf determines your country according to your IP. The most common reason for your country being wrong is that you are using a proxy or you are using an IP that is based in a different country. If you are not using a proxy, please contact our support team for additional assistance.
CamSurf isn't detecting my webcam.
First, make sure that your webcam is plugged in properly and is turned on. Next, verify that your firewall isn't blocking access to your webcam. Try turning off your firewall completely to see if the problem gets resolved. If your webcam still isn't detected even when your firewall is turned off, contact our support team for further assistance.
My webcam seems to be working fine, but others cannot see me.
If you can see yourself in your webcam screen area and your webcam seems to be working fine, but others cannot see you, contact our support team and provide the following information:
- Your internet browser (Google Chrome, Firefox, Safari)
- Your operating system (Windows 10, OS X Yosemite)
- Your type of internet connection (DSL, Wi-Fi, Cable)
We will look into the issue and get back to you as soon as possible.
Terms and Community Guideline FAQ
Are users allowed to record the webcam of others and post it online?
Can I save the text chats?
The same provisions as those above apply to content delivered as chat. In limited circumstances it may be permissible to save content for your own use, or to keep a record, but we do not provide you with any tools to do so.
How do I report someone with an inappropriate behavior?
What happens when I report someone for abuse?
We will take appropriate actions, considering your report and any information collected or provided. Depending on our decision — OR in the period in which a decision is being made — that User may be banned while the issue is being reviewed, or as a finding of our review, they may be banned or permanently suspended.
What can I do if I was banned for abuse?
Why Do Users Get Banned?
How Can I Get Unbanned?
You must either wait the duration of the period of the ban that will be communicated to you via our Service. In some instances, you may be provided the opportunity to have your User activity reviewed immediately and reinstated, if we believe appropriate by using our Fast Track services. Cam Surf is not under a duty to offer this service to all users.
How Long Does the Ban Last?
The Ban Screen, viewable when entering chat, will provide you with this information. A number of factors determine the length of your ban, including the severity of the activity reported, the number of past similar instances, as well as the length of your ban. Ban duration is the amount of time, CamSurf has reasonably determined the matter will take to review in order to ensure our Service remains safe and adheres to community guidelines.
Why are Some Bans Permanent?
CamSurf may decide in some instances to convert a ban into a permanent suspension, if they find that the frequency or nature of your violation presents an appreciable threat to our Service.
What If I Was Wrongly Banned?
CamSurf strives to maintain accuracy in the use of our banning system. The duration of the ban is a calculation we feel is reasonable. Providing a safe community is among our main goals, and one of the reasons you have chosen to use CamSurf. If you feel another User has reported you in order to harass you, we advise that you report this to us, misuse of any portion of the CamSurf services can constitute a violation, and we will deal with such abuse accordingly.